Join industry peers and experts and take advantage of the chance to convene and discuss best practices for handling product complaints and regulatory requirements. Benchmark with peers during extended 90 minute sessions, in-depth case studies and working groups, addressing the most important questions and issues surrounding product complaints.

Build your conference experience by choosing 2 high level tracks with 12 unique sessions:

• Hear FDA guidance and expectations on the Complaint Handling Process
• Understand the implications and best practices for virtual and outsourcing complaints
• Monitor and Manage Product Complaints on Social Media in alignment with the new FDA Social Media Guideline
• Align Complaints, Recalls and Other Field Actions
• Harmonize the Reporting of Product Complaints on a Global Scale
• Develop SOPs for Identifying and Reporting Adverse Events and MDRs
• Identify trends in product complaints through data collection
• Collaborate with peers on the best process for handling warning letters