This interactive panel discussion will clarify the mystique and the misconceptions about the much hyped Patient Engagement phenomenon. It will address the issue of how we involve all stakeholders in redefining and understanding the new vision of a patient-driven, evidence based collaborative approach to care, where patients, clinicians, payers, technologists, business leaders, caretakers and others align to achieve lower costs and better outcomes.

Program Moderator:

Nancy B. Finn, M.Ed., Healthcare Journalist

Panelists:

Kathleen Aller, Director HealthShare Business Development, InterSystems Corporation

Melinda Karp, Senior Director, Member Experience Innovations, Blue Cross Blue Shield of Massachusetts

John Moore M.D., Ph.D., Co-founder and CEO, Twine Health, Inc.

Barbra Rabson, President and CEO at Massachusetts Health Quality Partners

Biographies

Kathleen Aller, Director, HealthShare Business Development, InterSystems Corporation

Kathleen directs the business development, product positioning, and global product marketing for the InterSystems HealthShare informatics platform. She has over 30 years’ experience in healthcare and technology, with expertise in patient engagement, enterprise intelligence, electronic health records, information sharing, and quality and performance measurement. Previously she worked more than 20 years with McKesson Provider Technologies. She holds a B.A. in English from Dartmouth and an MBA from University of Massachusetts at Amherst, Isenberg School of Management.

Melinda Karp, Senior Director, Member Experience Innovations, Blue Cross Blue Shield of Massachusetts

Melinda is senior director of member experience innovation at Blue Cross Blue Shield of Massachusetts where she is responsible for market-facing strategy development and implementation of BCBSMA performance measurement programs. Ms. Karp and her team are working to develop and implement a comprehensive, strategic and market-leading approach to member engagement that leverages data and information technology to meet BCBSMA members’ needs, inform their health care decision and improve their health care experience.   Ms. Karp has over 20 years of experience in directing health care quality improvement and performance measurement activities in both applied and research settings. She has been engaged in numerous national activities and has served on several national advisory boards focused on measuring and reporting patient care experiences and improving the patient-centered delivery of care. Ms. Karp earned a Master of Business Administration degree in Health Care Management from Boston University and a Bachelor of Arts degree in Psychology from Duke University.

John Moore M.D., Ph.D., Co-founder and CEO, Twine Health, Inc.

Dr. Moore is a physician and technologist passionate about empowering patients to take the lead in their care. His expertise is in building tools to help patients build self-efficacy through improved collaboration with clinician coaches. He is the CEO of Twine Health, a startup focused on improving the experience, clinical outcomes, and cost of chronic disease care. He received a Ph.D. from the MIT Media lab where he developed and studied technology-supported apprenticeship as a new paradigm of patient-clinician collaboration. John received both an M.D. and a BS in biomedical engineering from Boston University and, prior to attending medical school, served as a Fulbright Scholar.

Barbra Rabson, President and CEO at Massachusetts Health Quality Partners

Barbra is president and CEO of the Massachusetts Health Quality Partners, a nationally recognized collaborative of health care providers, plans, consumers, government agencies, academics and purchasers working together to promote measureable improvement in the quality of health care services in Massachusetts. Under Ms. Rabson’s leadership since 1998, MHQP has become one of the most trusted names in performance measurement and public reporting of health care information in Massachusetts and in the nation. She has led MHQP to issue three first-in-the- nation statewide public releases of hospital and physician performance information, including the first in the nation collaboration with Consumer Reports to jointly release performance results on MA primary care physicians on a statewide patient experience survey. Barbra is a founding member and past board chair of the Network for Regional Healthcare Improvement, a national network of regional health improvement collaboratives. She served on the advisory committee reviewing the impact of Chapter 224, Massachusetts’ cost containment legislation. Barbra received a Masters in Public Health from Yale University and her undergraduate degree from Brandeis University.

Nancy B. Finn, M.Ed.

Nancy B. Finn, M.Ed, is a health care journalist, thought leader and patient advocate focusing on patient empowerment and engagement with the deployment of digital communication technology. Nancy is the author of e-Patients Live Longer, the Complete Guide to Managing Health Care Using Technology, published by iUniverse, and Digital Communications in Medical Practice published by Springer. She blogs for e-patients.net published by the Society for Participatory Medicine; and writes the blog HealthCare Basics. Nancy speaks internationally on behalf of the United Nations Global Alliance for Women’s Health. Nancy is a member of the Mount Auburn Hospital Board of Overseers and the patient advocate on its Safety and Quality Committee. Nancy is also the consumer advocate and board member of the Beth Israel Deaconess Medical Center Board and a member of the boards of both the Society for Participatory Medicine and Massachusetts Health Quality Partners.

Learning Objectives:

At the conclusion of this program, you will understand

• How engagement is redefining health care
• The evidence of patient engagement clinical effectiveness
• How your organization should adapt to this new era in health care
• What is happening nationally and in Massachusetts and how it affects you

Who should attend:

CEOs, CMOs, CTOs, clinicians, payers, entrepreneurs, technologists and business experts seeking understanding and opportunities for new business and entrepreneurial ventures, as well as how existing businesses can flourish in this new era of opportunity.